Actions
Add Associations
Associate external data with interactions.
Add Custom Attributes
Add metadata to interactions.
Add Transfer Context
Provide context for transferred interactions.
Contact Search Options
Configure external contact search results.
Update User Status
Change the agent's availability state.
Set User View
Change the active view in the interface.
Audio Configuration
Configure notification sounds for different interaction types.
Interaction Controls
Manage active interactions.
Custom Notifications
Send alerts to the agent interface.
Events
Screen Pop
Trigger external screen pop events.
Process Call Log
Submit call log data for processing.
Open Call Log
Trigger call log view with specific data.
Subscriptions
Interaction Events
Subscribe to interaction lifecycle events.
UserAction Events
Subscribe to user action events.
Notification Events
Subscribe to system notification events.